Shipping & Return Policy

This Shipping & Return Policy governs all purchases made through the MUNDANE ARMOR website https://mundanearmor.com. By placing an order through our site, you agree to the terms described below.

1. Domestic Shipping (South Korea)

• Courier: Lotte Express / CJ Logistics

• Processing Time: 1–3 business days

• Delivery Time: 1–3 business days after dispatch

• Shipping Fee: Free for orders over 200,000 KRW / Calculated at checkout

• Additional Charges: Extra fees may apply for Jeju Island, mountainous, and remote regions.

Please ensure your shipping address is accurate and complete. We are not responsible for failed deliveries due to incorrect address information. Any additional shipping costs resulting from address errors are the responsibility of the customer.

2. International Shipping (Global)

• Courier: Korea Post EMS, DHL Express or FedEx

• Processing Time: 1–3 business days

• Delivery Time: 3–14 business days, depending on the destination and customs clearance.

• Customs & Duties: Duties, taxes, and import fees may be calculated at checkout or collected upon delivery depending on the destination country.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

3. Order Processing & Cancellations

Orders are processed within 1–3 business days, excluding weekends and public holidays. In the event of a delay due to inventory shortages or system errors, our customer service team will notify you directly. For high-value transactions, we reserve the right to place orders on hold if suspicious activity or unverified payment information is detected.

4. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order, provided the item meets the following conditions:

• In its original, unworn, unwashed, and undamaged condition.

• All original tags, labels, and hygiene seals must remain attached.

• Returned in its original packaging (including branded boxes, dust bags, hangers, pouches, or garment bags).

5. How to Submit a Return

A. Domestic Returns (South Korea)

For domestic orders, customers are responsible for shipping the return package directly using a courier of their choice (Korea Post, Lotte Express). We do not collect return packages automatically.

Return Steps:

1. Contact Us: Email us at support@mundanearmor.com within 7 days of receiving your order with your Order Number and reason for return.

2. Ship Pre-paid (선불): Once approved by our Support team, please send the package back using Pre-paid shipping (선불) to the recipient details below. (Packages sent Cash-on-Delivery / 착불 without prior approval will have the cost deducted from the final refund).

3. Provide Tracking Number: Reply to your Support email thread with the courier tracking number so we can process your refund upon delivery.

Return Recipient Details (반품 수령인 정보):

• Recipient Name: MUNDANE ARMOR

• Phone Number: 070-8098-9166

• Address: 111-3701, 10, Waseoksunhwan-ro 515beon-gil, Paju-si, Gyeonggi-do, Republic of Korea (Zip Code: 10896)

(Korean Address for domestic couriers: 경기도 파주시 와석순환로515번길 10 111동 3701호 우편번호: 10896)

B. International Returns

For international orders, customers are responsible for arranging and paying for their own return shipping via a trackable courier of their choice. We do not provide prepaid return labels or automated return portals.

Return Steps:

1. Contact Us: Email us at support@mundanearmor.com within 7 days of receiving your order, including your Order Number and the reason for return.

2. Ship the Package: Once approved by our Support team, securely pack the item and ship it to our return address using a trackable shipping service (e.g., local postal service EMS, DHL, FedEx).

3. Customs Declaration (Crucial): You must clearly mark the package as "RETURNED GOODS" on the customs declaration form. Failure to do so may result in import duties/taxes upon re-entry to South Korea, which will be deducted from your refund.

4. Provide Tracking: Reply to your CS email thread with the return tracking number.

International Return Recipient Details:

• Recipient Name: MUNDANE ARMOR

• Phone Number: +82 70-8098-9166

• Address: 111-3701, 10, Waseoksunhwan-ro 515beon-gil, Paju-si, Gyeonggi-do, Republic of Korea (Zip Code: 10896)

Please note: We are not responsible for packages lost in transit. Unapproved returns sent without prior CS authorization will be rejected.

6. Return Shipping Fees & Customs Duties

Return Shipping Costs

• Change of Mind / Size Exchanges: The customer is fully responsible for round-trip shipping costs.

• Domestic (South Korea): If the initial delivery was free, the original shipping fee (4,000 KRW) will be deducted from the refund.

• International: Initial shipping fees are non-refundable. Return shipping costs are paid directly by the customer to the courier.

• Defective or Incorrect Items: MUNDANE ARMOR will cover full round-trip return shipping costs. Please inspect your item upon arrival and contact support@mundanearmor.com immediately with photos of the issue.

Customs, Duties & Taxes (Non-Refundable)

• Customs duties, import taxes, and courier handling fees paid upon delivery or checkout are NON-REFUNDABLE by MUNDANE ARMOR.

• For returned international orders, MUNDANE ARMOR will only refund the purchase price of the returned item(s).

• To claim a refund for paid customs duties and taxes, customers must apply directly to their local customs authority in accordance with their regional customs regulations.

7. Non-Returnable Items

We do not accept returns or exchanges under the following conditions:

• Requests submitted more than 7 days after delivery.

• Items missing original tags, labels, or original packaging.

• Items showing visible signs of wear, use, washing, or alterations.

• Items contaminated with stains, makeup, perfume, body odors, or food smells.

• Made-to-order or final sale items explicitly designated as non-returnable prior to purchase.

8. Refunds

Once your returned package is delivered to our warehouse and passes quality inspection, you will be notified of the approval status via email.

• Refund Processing: Approved refunds will be processed within 3 business days.

• Credit Card Payments: Charges will be canceled directly to your card provider. Refund reflection times depend on your card issuer (typically 1–2 billing cycles).

• Bank Transfers: Refunded directly to your designated bank account within 2–3 business days.